Quality management model best for health care organization

Quality management model best for health care organization

Quality management model best for health care organization

How does a health care leader determine which quality management model is best for the organization? Why?
answer

When a Healthcare leader is trying to determine which quality management model is best for their organization, they need to make sure that the model is going to work for everybody involved. This means that it needs to work for employees, patients, doctors, insurance companies and any other stakeholders who may be involved.

A good example of this is the Balanced Scorecard Model. This is a strategic planning and management system that organizations use to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.

The balanced scored card uses four perspectives: financial perspective, customer perspective, internal business process perspective, and learning & growth perspective. Each of these perspectives has a specific purpose within the model. For example:

Financial perspective: Shows how you create value for your shareholders.

Customer perspective: Shows how you create value for your customers or clients.

Internal business processes: Shows how you create value for your organization through its business processes (quality patient care).

Learning & growth perspective: Shows how you create value through your people, information technology and organizational culture (employees are happy at work).