Civility in the Workplace

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Complete the Clark Workplace Civility Index Assessment (Links to an external site.)Links to an external site..

After you are finished, read the assigned article:

Lachman, V. D. (2015). Ethical issues in the disruptive behaviors of incivility, bullying, and horizontal/lateral violence. Urologic Nursing, 35(1), 39-42. Retrieved from http://proxy.chamberlain.edu:8080/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a2h&AN=100927729&site=eds-live&scope=site  (Links to an external site.)Links to an external site.

Next watch the video by clicking on the link below.

Video (Links to an external site.)Links to an external site.

Transcript

Reflect on what you observed in the video as you answer the following:

Based on what you observed, what leadership skills should you, as Masaya’s preceptor, model for your fellow coworkers to promote his acceptance into the work-group or team.

Does incivility seem to be an issue in the scenario?

Describe any common themes you discovered among the article, the video and the Civility Index

Share how you may improve your score on the index based on what you have read.

Search entries or author

Write a 3- to 5-page paper (page count does not include title and reference page) that addresses the following:

1. Identify a problem, inefficiency, or issue within a specific department/unit.
2. Describe a specific, realistic change that could be made to address the issue.
3. Summarize how the change would align with the organization’s mission, vision, and values as well as relevant professional standards.
4. Identify a change model or strategy to guide your planning for implementing the change. Provide a rationale for your selection.
5. Outline the steps that you and/or others would follow to facilitate the change. Align these steps to your selected change model or strategy.
6. Explain who would be involved in initiating and managing this change. Describe the skills and characteristics that would be necessary to facilitate the change effort.

only scholarly references at least 4