Achieving Organizational Excellence

1. A Study of Role of McKinsey’s 7S Framework in Achieving Organizational Excellence

Read “A Study of Role of McKinsey’s 7S Framework in Achieving Organizational Excellence,” by Singh, from Organization Development Journal(2013).

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2. Building Agility, Resilience and Performance in Turbulent Environments

Read “Building Agility, Resilience and Performance in Turbulent Environments,” by McCann, Selsky, and Lee, from People & Strategy (2009).

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3. Habits as Change Levers

Read “Habits as Change Levers,” by Denison and Nieminen, from People & Strategy (2014).

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4. It Is Possible to Manage Disruptive Change and Take Staff With You

Read “It Is Possible to Manage Disruptive Change and Take Staff With You,” by Smedley, from People Management (2010).

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UNIT 4

A

Discuss the importance of a change agent and a guiding team. What is the purpose of each, and what traits make them successful?

B

Discuss two strategies that can be used for leading change. How do these strategies increase stakeholder support and create momentum for a change initiative to be successful? Why might you want to consider including the most vocal critic of the change initiative in your guiding team?

RESOURCES

Textbook

1. The Heart of Change: Real-Life Stories of How People Change Their Organizations

Read the Introduction and Chapter/Step 5 in The Heart of Change: Real-Life Stories of How People Change Their Organizations.

http://gcumedia.com/digital-resources/harvard-business-school-press/2012/the-heart-of-change_real-life-stories-of-how-people-change-their-organizations_ebook_1e.php 

e-Library Resource

1. Evaluating the Success of Strategic Change Against Kotter’s Eight Steps

Read “Evaluating the Success of Strategic Change Against Kotter’s Eight Steps,” by Spencer and Winn, from Planning for Higher Education (2004/2005).

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2. Integrating Organizational Change Management and Customer Relationship Management in a Casino

Read “Integrating Organizational Change Management and Customer Relationship Management in a Casino,” by Chi Cong Mai, Perry, and Loh, from UNLV Gaming Research and Review Journal (2014).

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